Voice agents and telephony
An agent that answers the phone after hours, at peak moments and when everyone is already on a call. It recognises why someone is calling, books an appointment in your calendar, transfers when unsure and emails you the rest.
A voice agent is not a phone menu with a friendlier voice. It hears what someone asks, follows up the way a colleague would, and puts the appointment in the right place in the calendar. When it cannot handle something it hands over with a summary of what was already said, so your colleague does not start from scratch.
What you get
Priced per case. In the discovery call we establish how many call types it must handle and which systems it connects to. You then get a fixed quote.
Thinking along, arranging it, staying inside the law
Three things that don't fit in a service list, but that decide how working with me feels.
I think along with you
You're not hiring a pair of hands that builds whatever the brief says. If I think your question isn't your real problem, I'll say so. Often there's a simpler or cheaper route, and sometimes the answer is that you shouldn't build this yet. Sparring over that choice is part of the work.
You don't have to figure it out
I run the whole track: choice of technology, the build, integrations with your existing systems, testing with real cases, explaining it to your team and maintenance afterwards. One point of contact, and one person responsible when something breaks. No vendors pointing at each other.
Compliant, and provably so
Everything I build has to survive current legislation: GDPR, the EU AI Act and the Data Act. That means agreeing up front which data the system may see, processing inside the EU, retention periods, a data processing agreement and a log of what the system did. So you can explain it when somebody asks.
Other services
Process automation
The work nobody enjoys: retyping invoices, moving data from system A to system B, producing the same report every Monday. I map the steps and build the chain that runs without you.
Read the article →Custom software, SaaS & AI assistants
For when off-the-shelf doesn't fit: a portal, an internal tool, or an assistant that answers from your own documents and data. Built around your way of working, not a vendor's.
Read the article →AI audit & AI training
The cheapest way to start. I come to you, and afterwards you get a report with the processes that return the most, what each costs, what it saves and what goes wrong if you approach it badly. I also run AI training for teams: what the technology can and cannot do, how to use it safely, and where the gains sit in your own work.
Read the article →Ready to see what's being left on the table?
Book a free thirty-minute call. You'll get an honest answer, even when that answer is “don't do this yet”.
Book your free intro call → Free · 30 minutes · no obligations